What's included
- Unlimited help desk by email and Microsoft Teams, Monday to Friday 7:00 a.m. to 7:00 p.m. ET
- Same-day on-site support across Mississauga, Toronto, Brampton, Oakville and Vaughan
- Windows and macOS device management, with monthly OS and third-party patching
- Employee onboarding and offboarding, including account, licence and device setup
- Remote monitoring of servers, firewalls, switches and Wi-Fi with automatic alerting
- Vendor management for your ISP, phone system, printers and line-of-business software
- Asset inventory, warranty tracking and a documented network diagram
- After-hours emergency response for critical outages (Business and Enterprise plans)
Response targets in writing
Critical issues get a technician within 15 minutes, 24/7 on Business and Enterprise plans. Every agreement includes the service levels on our support page.
Fewer tickets over time
We track recurring issues and fix root causes. Most clients see ticket volume drop 25 to 40 percent within the first six months.
Co-managed if you have IT staff
Keep your internal IT lead focused on projects while we handle the front line, patching and after-hours coverage.
Simple per-user pricing in Canadian dollars
A user is a person with a Microsoft 365 account. Their laptop, phone and shared devices are included. Servers and network equipment are covered at no extra charge on Business and Enterprise.
Essentials
For teams that need dependable support and the security basics.
- Unlimited remote help desk
- Patching and device monitoring
- Endpoint protection (EDR)
- MFA and Microsoft 365 baseline
- On-site visits billed at $145 / hour
Business
Fully managed IT and security for growing organizations.
- Everything in Essentials
- Unlimited on-site support
- 24/7 managed detection and response
- Microsoft 365 backup in Canada
- Security awareness training and phishing tests
- Quarterly vCIO review
Enterprise
For multi-site, regulated or 150+ user organizations.
- Everything in Business
- Server and image-level backup with DR testing
- Dedicated account lead and on-site days
- Compliance reporting (PHIPA, Law 25, SOC 2 readiness)
- Custom service levels
Prices in CAD, plus applicable HST. Microsoft 365 licensing is billed separately at standard CSP rates. 10-user minimum. 90-day onboarding term, then month to month.
Questions about managed it support
What counts as "unlimited" support?
Any request from a covered user about covered technology: password resets, Outlook problems, printer issues, new hires, software installs, slow laptops. Large projects such as office moves or migrations are quoted separately and agreed before any work starts.
Can we keep our existing hardware?
Usually, yes. During the assessment we flag anything out of warranty or unable to run supported operating systems and give you a phased replacement plan rather than forcing a refresh.
Do you support Macs?
Yes. We manage macOS through Intune and our monitoring platform, and support mixed Windows and Mac offices every day.
Not sure where your IT stands?
Start with a free two-week IT and security assessment. You get a written report and a prioritized plan, whether or not you hire us.